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Frequently Asked Questions
View the current status of your order by visiting your Order History (be sure to log in to your account) and clicking on the "Details" button for the order. Your order status, including shipping information will be displayed on this page.
Please note that order updates make take up to 2 hours to be reflected on our website.
If you have additional questions, please fill out the contact us form below, and a member of our customer service team will be back in touch with you within 24 hours.
Once the order has shipped, a shipment carrier and tracking number will appear at the bottom of the page. If you have additional questions, please fill out the contact us form below, and a member of our customer service team will be back in touch with you within 24 hours.
If you have a copy of your Gerbing invoice, a payment link will be included if you wish to pay by credit card.
If you would like to submit a payment by check, please be sure to include your order number(s) on your check and mail to:
Heated Wear LLC
427 N Tatnall St Ste 16278
Wilmington, DE 19801-2230
If you have additional questions about your account, please complete the contact form below, and a member of our accounting team will be back in touch with you as quickly as possible.
Orders with standard shipping - either ground or USPS Priority Mail will typically arrive within 3-5 business days. We do offer expedited shipping options if you need your gear sooner! Rush orders received after 1:00 PM (eastern) will ship the following business day.
Didn't find what you're looking for? Please contact us for additional assistance, and we will follow up with you directly!