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Order Assistance

Thank you for choosing Gyde! How can we help you with your order?

 

Frequently Asked Questions

View the current status of your order by visiting your Order History (be sure to log in to your account) and clicking on the "Details" button for the order. Your order status, including shipping information will be displayed on this page.

Please note that order updates make take up to 2 hours to be reflected on our website.

If you have additional questions, please fill out the contact us form below, and a member of our customer service team will be back in touch with you within 24 hours.

View the tracking number for your order by visting your Order History (be sure to log in to your account) and clicking on the "Details" button for the order.

Once the order has shipped, a shipment carrier and tracking number will appear at the bottom of the page. If you have additional questions, please fill out the contact us form below, and a member of our customer service team will be back in touch with you within 24 hours.

A battery and charger are required to operate your Gyde heated gear. These items are sold separately instead of including these items with every piece of gear we sell, which allows us to reduce waste, and keep costs down for you! A separate battery is required for each piece of gear. If you are purchasing gloves or socks, you will need to purchase two batteries and a charger. We also recommend our dual charger for multiple batteries!

If you have additional questions, please fill out the contact us form below, and a member of our customer service team will be back in touch with you within 24 hours.

Orders with standard shipping - either ground or USPS Priority Mail will typically arrive within 3-5 business days. We do offer expedited shipping options if you need your gear sooner! Rush orders received after 1:00 PM (eastern) will ship the following business day.

 

Didn't find what you're looking for? Please contact us for additional assistance with your order, and we will follow up with you directly!

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